Tenant FAQs

We charge $65 per application (guarantors too!), which covers the cost of running background, criminal, and credit checks.

The minimum credit score for applicants to be tenants is 620.

You must prove your household earns at least three times the monthly rent in combined pre-tax income.

You must show current income. We require the 3 immediately prior pay stubs or bank statements. Partial documents or screen captures are not acceptable. If you are relocating to the area for work, we will consider an offer letter from your pending employer.

Once we have applications and all required documents for all adults living in the home, and any guarantors, the process typically takes less than 48 hours. Many factors can affect how long the process takes.

Anyone who is 18 or older must apply, be approved, and then be added to the lease.

No. We do not approve applicants who have a history of landlord/tenant disputes resulting in court action or filing.

No. Application fees are non-refundable. The application fee covers screening, which we complete before we can approve your application.

All applicants must complete screening at onedoorrealty.petscreening.com before we can approve your application. If you request a reasonable accommodation, a third-party legal review team will review it to ensure it meets HUD’s Fair Housing Act guidelines. There is no cost to submit an accommodation request.

Yes, onedoorrealty.petscreening.com certifies that you do not have a pet. There is no charge for this application.

Apply at https://onedoorrealty.petscreening.com/. This service is free for non-pet and Assistance/Support Animal profiles. There is a $30 Application Fee ($25 if paid by ACH) per pet profile. All pets receive a PAW SCORE. See the chart below for rent and fee details. PAWS = Paw Score.

Rent is due on the 1st of the month, but you have a grace period until the 5th day of the month. Any rent not paid by the 5th of the month is late, and we will assess late fees.

You may pay rent online through your Tenant Web Access portal, the rmResident app, or by mailing a check or money order. Online payments will include a processing or convenience fee, depending on the payment method selected. There is no additional fee for paying by check or money order. Please mail payments to:

One Door Realty, Inc.
800 E Rochambeau Drive, Suite F #506
Williamsburg, VA 23188

Rent is due on the first of each month. Please allow sufficient time for mail delivery so your payment arrives by the due date. We do not accept cash.

Call 911 immediately if there is a fire or you are in danger, then call our office at 757-260-4600 and follow the prompts. A maintenance emergency is something that, if not addressed immediately, could damage the property or injure occupants.

Please log in to your tenant web access portal or rmResident app, and enter a service request. Please indicate when you first noticed the problem and any steps you have taken to resolve it.

One Door Realty operates virtually, with our staff working remotely. If you would like to meet in person, please contact us to schedule an appointment. We can reserve a conference room and will confirm the meeting location with you in advance.

We do not allow subletting. We do allow for roommate addenda to a lease. Any prospective tenant must complete an application, background, and credit check, meeting the same qualifications. Student prospects must have a guarantor. The prospect and guarantor must each apply and pay the background and credit check fees. We will draft an addendum to the lease for approved prospects. If a previous tenant returns before the end of a lease, we will need another addendum. There will be an administrative fee per addendum.

Every year, as of July 1, your tenant rights and responsibilities are updated under the Virginia Residential Landlord and Tenant Act (VRLTA).We want to keep you informed as they are updated. Please see the following Document.

Yes, your deposit is fully refundable as long as you fully complete all move-out requirements in the lease.

All applicants must be of legal age, as the lease is a legally binding contract.

No, we will not remove property from the market until we have a signed lease and certified funds.

No, we require only the deposit and first month’s rent prior to occupancy.

You can schedule a viewing and apply now online at ONEDOORREALTY.COM

Your lease is drafted in both names and renewals require all signatures. If you choose not to renew and your roommate wants to stay, they must qualify again on their own and sign a new lease.

Cosigners and guarantors are similar but different. Guarantors have no right of occupancy, but are financially responsible. We require any adult who does not meet all rental qualifications on their own to have a guarantor. We also require all college students to have a guarantor.

We require an early termination agreement, and we charge a marketing fee equal to one month's rent. You will be required to continue paying rent and utilities until we secure a qualified tenant to lease the property. We will not begin marketing the property until the fee has been paid in full and the agreement has been signed.

We do not allow smoking of any kind in the rental properties we manage. Virginia law specifically defines the word “disability” as not including the “use of or addiction to a controlled substance as defined in Virginia or federal law.” While the use of marijuana is now legal in Virginia under certain circumstances, it is still categorized as a controlled substance under federal law. Because federal law still defines marijuana as a controlled substance, the use of or addiction to marijuana is not currently protected as disability under Virginia Fair Housing law.