Owner FAQs

We offer full-service residential property oversight, including marketing, tenant screening, leasing, rent collection, maintenance coordination, inspections, compliance, and financial reporting.

We analyze current market data, neighborhood trends, and comparable properties to set a rent that attracts quality tenants and maximizes your income.

We conduct thorough background, credit, income, and rental history checks, along with landlord references, all in compliance with Virginia law and fair housing rules.

We act quickly, issuing notices, attempting resolution, and, if needed, initiating legal proceedings. You'll be informed at every step.

We list on over 40 platforms for maximum exposure, including Zillow, Apartments.com, Realtor.com, our website, the MLS, and social media.

No. Our fee is based on collected rent. If you don’t get paid, neither do we.

Yes. We routinely take over properties with tenants, including those in arrears or with lease issues. We conduct a full lease audit upon onboarding.

Yes. A landlord policy protects your property and income. We also require all tenants to carry renters insurance.

No, but limiting pets can reduce your prospective tenant pool by up to 90%. We offer a $1,000 pet damage guarantee and use PetScreening to evaluate pets.

PetScreening is a third-party service that screens pets and assistance animals. It helps us manage pet risk and ensures compliance with fair housing regulations.

Yes. Virginia protects "source of income" under fair housing law, which includes housing vouchers and subsidies.

We perform move-in/move-out inspections, annual interior inspections, and periodic drive-bys to protect your asset.

We coordinate all maintenance with qualified vendors and notify you about significant repairs. Tenants submit requests through their online portal.

Yes. We typically maintain a small reserve fund (usually $500) to quickly cover minor or emergency repairs.

Yes, provided they are licensed and insured. We're happy to coordinate with them when possible.

Yes, but we caution you that warranty response times are often slower than those of our preferred vendors, which can affect tenant satisfaction and compliance.

We hold security deposits in a separate escrow account in accordance with Virginia law.

We typically require 1–2 times the monthly rent, based on screening results, to comply with legal guidelines and protect your property.

No. As your legal agent, we sign leases and all other documentation on your behalf.

We use a custom, attorney-reviewed lease that offers maximum protection and complies with all current laws.

We enforce lease terms, assess damages, retain appropriate deposits, and pursue legal remedies if necessary.

Yes. If a tenant we place breaks their lease early, we’ll re-rent the unit at no additional leasing fee, subject to terms.

Yes. In the rare case of eviction, we guide you through the process and cover legal filing fees under our Eviction Protection Program (ask for details).

Well-presented, market-priced homes usually rent within 30 days. We provide pricing guidance and weekly activity updates.

We offer a month-to-month agreement with no cancellation fees. We believe in earning your business every day.

Our pricing is transparent and competitive, with no hidden fees. Contact us for a customized quote.

Unlike many companies, we don’t charge extra for inspections, bill pay, eviction coordination, or HOA communication. It’s all included.

Through your secure Owner Portal, available 24/7, you can access statements, invoices, and 1099s.

Disbursements are processed monthly, typically between the 10th and 15th, after rent is collected and expenses are paid.

Depending on the property's readiness and documentation, we can begin management in just a few days.

Properties must meet habitability standards and be clean and functional. We’ll advise you on any necessary improvements.

Only if they are in good working order and you’re willing to maintain them. Otherwise, we recommend removing them.

We’re happy to discuss unique needs and goals, but most terms are standardized to ensure compliance and consistency.

Contact us to schedule a consultation. We’ll review your property, answer your questions, and walk you through onboarding.

Yes. If performing licensed activities like leasing or advertising. All of our managers are fully licensed and trained.

We’ve proudly served Williamsburg since 2019. Our leadership has over 20 years of real estate experience.

Not necessarily. If you prefer to be highly involved or only need limited services, we might not be your best option. We're a full-service firm for owners who want a hands-off experience.

Yes. We're licensed Realtors and can help you expand or liquidate your portfolio.

Some provisions no longer apply, but aspects related to notice periods and evictions may still apply in specific cases. We’ll ensure compliance.

We have an answering service available 24 hours a day to answer your calls. One of our team members will call you back during business hours unless it is an emergency.

Yes! We will send funds electronically to your bank or we can email your payment to you for you to print and deposit at your bank or using your mobile app for your bank.